At Zivvy, we prioritize customer satisfaction, ensuring a seamless and transparent shipping process. Every order is more than just a transaction for us—it’s an opportunity to build trust, deliver quality, and create value. Our Shipping Policy is designed to be simple, clear, and easy to understand.

Shipping Only in INDIA

We ship Our products in India through our trusted logistics partner Delhivery. Once your order is placed, our backend team prepares your saree for dispatch. Once ready, we hand it over to DELHIVERY, who will deliver your parcel, no matter where you are—even to the most remote locations!

Delivery Timeframe

Each product page indicates the estimated time required for your product to be ready for shipment. For example, if the product states 7 days, it means the saree will be prepared for dispatch within that time frame.

Once shipped, you will receive a tracking number via SMS and email, allowing you to track your shipment in real time. DELHIVERY typically delivers within 5–7 business days under standard shipping norms for domestic. Please note that deliveries are made only on business days and during working hours, so ensure someone is available at the shipping address to receive your order.

Domestic Shipping Cost:

Pan India Free

Returns & Exchange Shipping Costs

• If you receive a damaged product, we will cover the shipping cost for the return.
• If you wish to return or exchange a product for personal reasons (e.g., you no longer like it), the return shipping cost must be borne by you.
• Products must be returned in their original, unused condition, neatly folded, as received. Refer to our Exchange & Return Policy for full details.

Transit & Delivery Risks

Once your parcel is handed over to DELHIVERY, ZIVVY is no longer responsible for transit risks. However, DELHIVERY is a trusted global logistics provider, and we are confident in their ability to deliver your order securely.

Custom Duties & Import Charges

• Custom duties and import taxes vary by country. We do not include these charges in our product prices.
• Customers are responsible for any import duties, customs charges, or taxes imposed by their country.
• Please check with your local customs authorities to understand the applicable charges before placing an order.

Calculation of Shipping Charges

• Shipping costs are volumetric and vary based on product weight and quantity.
• The shipping charge is calculated automatically at checkout based on your selected items.

Product Unboxing Video Requirement

To ensure transparency and avoid discrepancies, we request all customers to record a video while unboxing their package. The video should clearly show:

• The package before opening.
• The condition of the contents inside.

If you receive a defective, damaged, or incorrect product, this video will help us resolve any issues quickly and efficiently. We recommend keeping this video until you are completely satisfied with your purchase.